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The image is a logo for Park Avenue West, featuring apartments and townhomes.
The image is a logo for Park Avenue West, featuring apartments and townhomes.

FAQ

FAQ

Leasing Questions

Please get in touch with us at the Park Avenue West office to schedule a tour of one of our apartments or townhomes. You may walk in to schedule a tour, however it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one hour before closing if you want a tour. Everyone over 18 must have a valid photo ID to tour one of our communities or rental homes.

Our apartment homes and townhomes are priced individually based on the amenities and features.

Application fees are $50 per person 18 and older occupying the home, and there is a $100 non-refundable holding fee. You may pay these by credit card, debit card, money order, or cashier’s check. All application fees are nonrefundable, and the amounts are subject to change.

Click HERE to apply.

Some utilities are paid directly by residents, while others are billed through the community. Residents are responsible for establishing and paying for electricity service. A monthly utility fee is charged by the community and includes water, sewer, trash, and gas: $80 for a one-bedroom apartment, $110 for a two-bedroom apartment, and $130 for a three-bedroom apartment. Please contact the leasing office for additional details.

Security deposits will vary depending on qualifying criteria, starting at $299 up to one month's rent.

Rent is always due on or before the first of the month. Rent is always due on the first, and a $100 late fee is assessed on the 6th of every month (even on Sundays and holidays).

You can pay rent by using Paylease, RentCafe resident portal, and Flex Rent Payments.

We allow up to 2 pets per apartment and accept both cats and dogs. Monthly pet fees are $45/month per pet and there is a one-time non-refundable pet fee of $300 for one pet, and an additional $250 for a second pet.  For more information about our pet policy, visit our pet policy page or contact our office.

Resident Questions

Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the rent amount. Please ensure you reference your signed lease agreement and confirm policies with your Property Manager, as there could be unique circumstances.

Service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please get in touch with the property manager as soon as possible in this situation. You must provide written notice and a copy of your military orders.

Please let our office know if you love your apartment or rental home and want to refer a friend! We offer resident referral programs throughout the year and would love for your friends and family to join one of our communities.

 

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if enrolled in our online services.

If someone is temporarily staying with you, please let the office know so we can accommodate parking. If someone is permanently moving in or staying longer than two days, they must fill out an application to be added to your lease agreement.

We require a 60-day written notice, which you are responsible for, before moving out. If you need to move out at the end of your lease term, please remember to come in 60 days before the lease expires to provide your written notice.

Yes, Buckeye Cable is the provider that services our apartments.

Yes! We have partnered with a national renter’s insurance provider that offers a policy that meets our minimum requirements. For your convenience, you can enroll online on the ePremium Insurance website or by calling 1-800-319-1390. If you enroll with ePremium, they will automatically send us your proof of coverage upon policy activation, so there is nothing further you would need to do. If you elect to obtain coverage from another insurance carrier, you will be required to provide proof of this coverage to the leasing office, and the policy must meet our minimum requirements of $100,000 Liability Coverage and $10,000 Personal Property Coverage.

Personal grills are not allowed. We do have some communities that provide charcoal grills.

If you are locked out during business hours, you can come to the office to be let back in your apartment or garage as long as a valid photo ID is provided/verified.

If you have lost your keys, you may provide a verifiable and valid photo ID to have new keys made at our office during business hours for a small fee.

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